The other day I mentioned that the health profile I filled out online didn’t count “walking” as part of its exercise profile–me no likee. I got a couple of comments on that…Today was the actual physical with my actual doctor at Group Health Coop in Seattle.
First though, a quick note: their online site is great, and it interacts really well, has tons of options, so you can do a lot of stuff online, like make your appointments, speed through profiling questions, get history, and get results. Also note: I am about as far from a Medical Industrial Complex Consumer as you can get–I have a lot of contempt for the Industry and am pretty conservative in my use of it. So, if they make it easy and on my terms–so much the better.
Anyway, I mentioned to my doctor that the exercise part of the profile sort of sneered at walking and get this–he actually took notes so he could relay the info! Because his view is: the more people walking, the better. Yazza!
Second big thing: this was a general physical, which I don’t do often so when I do them, I do the whole kit-n-kaboodle. He was setting me up for a mammo and told me how to make an appt–and I stopped him and said is there anyway we can do this all today, like a one-stop deal? He kind of looked at me and I said, you know, I don’t live close and I think a lot about transportation issues….So he says, well let’s check it out. Maybe they’ll have an opening (he seemed a tad skeptical) He stayed on hold with the lab (interesting, I’ve always thought doctors didn’t have to be on hold with their labs) and finally gets through to someone who checks the calendar and sure enough: there’s a free appt in an hour and half.
So here I am, sipping a capp at the Victrola, excellent place to be waiting for my appt, and when I leave, I’ll be done for the next couple of years.
Again, got me to thinking about how our culture is set up around the car. The doc never really thought about my returning, it was just built into the system–of course you’ll just drive home and then drive back and do exam another day. Brings me to another issue on their website: it didn’t allow me to make an appointment in advance, even though I absolutely knew I’d be getting labwork. If there was a pre-screening or sort of automatic recognition of exam dates, you could have the option of pre-scheduling the standard lab/exam items, negating the need to return at all.
Oh, and one last thing: I want them to not send me hard copies of my results and put everything in my account online–can they do that? Yes, they can! So, this is the kind of customer centric focus I’d like to see in this Industry. Let me choose when, how, where I interact with the company!
Hey Dr. Thayer–if you’re out there, howdy!
Daily stats (Thoisday)
Car: 20.4 miles (3 tasks)
Foot: 8 blocks